Tips for Keeping Your Clients Coming Back, Year After Year

Respond immediately. Don’t let your customers go too long without thinking of you.

Give customers something personal. Calendars, note pads, and fridge magnets can be potent and popular tools for staying “top of mind”.

Follow up after the sale. Contact your customers after the job and find out what they think of your service.

Make your clients’ lives easier. How can you accomplish that? How about providing anxious sellers with automatically updated activity reports that show all of the things you are doing to promote their home?

Be explicit about your value. Today’s consumers have access to more information than ever. They know list prices, they can get full property details, and they can find open houses. By combining your knowledge and the current market, you can help your clients make confident buying and selling decisions.

Give customers more than they expect. Whether it’s spending a few extra minutes helping a client research neighbourhood schools, taking others to coffee a few times a year, or becoming the expert they can call for market research, go above and beyond what your customers are expecting.

Reward your customers. From Champagne to promotional calendars, there are all kinds of memorable ways to say “thank you”.

Source:www.realtown.com