Commentary

Stanbic IBTC ATM Refunds My Money

Stanbic IBTC ATM Refunds My Money

This is my second experience of having Stanbic IBTC Bank’s ATM on Toyin Street swallow my money. The first one took the intervention of the brand manager to refund while the last did not require much squawk of protest. I... (Continue reading)

Ifesinachi Transport Company Disappointed Me

Ifesinachi Transport Company Disappointed Me

Until last week, I never travelled with Ifesinachi Transport Company. But because my friend had praised the company for its doggedness at delivering quality service to passengers, I decided to try it out. I regret doing so because in the... (Continue reading)

Startimes’ Inefficiency Cost Me Money

Startimes' Inefficiency Cost Me Money

On different occasions I have had N30 deducted from my phone while trying to load my Startimes Television’s airtime. Although it was my fault in the first place for not loading it correctly but the last time, I did exactly... (Continue reading)

Leading High Performance Teams – The Leader as Coach

‘You cannot teach a man anything. You can only help him to discover it within himself.’ Galileo Leader as Coach. Overview: Coaching is fast becoming a competency that leaders and managers must have. Over the last ten years, coaching has... (Continue reading)

Ethical Leadership through the Lens of Bernard Madoff

Obinna Igwebuike Anyone who knows me will notice that I am very attached to the Financial Times. I am never without a copy. It is my day starter and ender and I have leant as much from it, as I... (Continue reading)

Organizational Leadership and Branding: A Critical Relationship

Tomi Ogunlesi ‘Before you became a CEO, you prided yourself on visiting every unit in your region, you got to know the employees, you spoke directly with customers – you had your hands on the pulse of the business. Since... (Continue reading)

After the Royal Wedding, the Common Consumer Becomes Queen!

Babatunde Adebola In an attention economy where we all unconsciously suffer from attention deficit syndrome, other negative stories (like the death of Obama, oh sorry Osama. I keep mixing things up because the difference between the former and the latter... (Continue reading)

The Attention-driven Business (2)

The ultimate purpose of visible positioning of any product-service is to engender adequate attention in the marketplace. Attention is what everyone and business live for. You need attention as much as I do, whether as a person or a business.... (Continue reading)

FirstBank Thrilled Me with Prompt Response

I came across a complaint by one of your readers about how Bank PHB ATM swallowed her money and the bank’s seeming reluctance to rectify the situation. I had almost a similar experience with First Bank recently, only that the... (Continue reading)

Airtel Deducts My Money Unilaterally

I loaded a airtime worth N1,600 on my phone one Saturday morning, not knowing that I was setting myself for Airtel to fleece. Airtel deducts N100 from my phone credit every night, in return for which the company sends me... (Continue reading)